Terms And Conditions


Please read them carefully before making a reservation.

The legal conditions described herein will be valid and applied for all reservations made through this website.

By making a booking you confirm that you have read these Terms and that you have the legal capacity to accept them on your own behalf and on behalf of all passengers. If you have any questions about any of the contractual conditions, please contact our Customer Service before continuing with the booking process. If you do not agree to any of the obligations arising from these Terms, unfortunately you will not have to make any reservations with us.


Our company provides transport management services for both individuals and companies under the brand name "TRANSFERS ONTIME".

For the provision of our services we work with professional transport operators who are in possession of all the necessary licenses and permits according to the legislation applicable to each of them to carry out this activity.

The transport service shall in no case be regarded as a tourist package in the terms laid down by Council Directive 90/314/EEC, June 13, 1990, nor in the terms of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Protection of Consumers and Users as well as other complementary laws, and therefore the company does not operate in any case as a travel agency.



The person making the reservation must be over 18 years of age and is responsible for following all the steps of the online booking system, making sure that all the data provided is correct and making the payment in full.

(Minors are expressly prohibited from requesting services from the company, and their parents, guardians or legal guardians should contact us immediately in the event that a minor has booked a service with us to proceed with its cancellation. Minors must always travel in the company of an adult passenger. )

Once the contract has been concluded with us, the company will carry out all the necessary procedures to organize the requested services.

The contract will be binding on the parties only when you receive your proof of transfer by email, (be sure to also check your SPAM or spam inbox.)

In the event that the transport operator is not able to provide the requested service the customer will be informed as quickly as possible and the total amount will be refunded using

the same system used for payment, leaving the company freed from any other obligation to the customer.

Once the reservation has been made, the logs stored on our mail server will be considered sufficient proof of receipt assuming that the customer has received our notification.

Our message confirming collections and payments made by the customer will not be considered as proof of the existence of a binding contract.


We accept virtual POS payments.


The information contained in the transfer voucher includes the transfer from ORIGIN – to DESTINATION requested. Any changes affecting the reservation must be made by sending an email to within a maximum period of 48 hours before the performance of the service, and will only be considered effective once verified with the transport operator and confirmed to the customer by email.

Any expenses arising from the modification in the reservation will be borne by the customer.

Once the contract has been formalized, the customer must notify our Customer Service of any errors detected at least 48 hours in advance regarding the corresponding transfer service. Notifications received less than 48 hours in advance regarding the transfer service will entitle the company to cancel the contract without penalty.


Any cancellation must be made in writing by email to our Customer Service department

If you receive your cancellation request more than 48 hours in advance of the pick-up time of the transfer service you wish to cancel, you will be refunded the full amount corresponding to this transfer. No refund will be made if the cancellation occurs less than 48 hours in advance of the scheduled time for the transfer service you wish to cancel.

If the transport operator is forced to make any significant changes to the conditions of service, or cancel the service, we will inform you as soon as possible.

In extraordinary cases we can see ourselves in the need to cancel your reservation. You will be refunded the full amount of the reservation and this refund will cover all obligations to the customer arising from such cancellation. In any case, we will make every effort to find viable alternatives to any confirmed bookings that we must cancel.


If you book a private transfer we recommend that for safety reasons use an elevator or baby seat for passengers under 12 years of age or with a height of less than 135 cm. During the booking process you will have the opportunity to select them.

It is the responsibility of the reservation holder to verify that the retention system is compatible with the vehicle and that it is placed correctly. The company will not be liable for any incidents arising from misuse, or incorrect installation of the retention system.

If you wish to travel with your own baby seat or elevator and you have booked a private transfer, you must inform us of this circumstance before starting the trip. We need to ensure that the vehicle used by the transport operator is compatible with the chair.


The company is not responsible for damages caused by subcontracted transport operators as well as those that are not directly attributable to this company, nor those caused by force majeure or governmental, regional, island, or local requirements, or those of a legal or administrative nature

We are not responsible for incidents that occur during the provision of the service, in particular illnesses, personal injury or death, unless they are a direct consequence of our negligence.

We are completely exempt from any liability in the event that the customer directly contracts a service with the transport operator.

We cannot guarantee 100 percent the accuracy of the contents of this website. The eventuality of the page being affected by a computer virus cannot be ruled out. However, we will do everything on our part to rectify any errors that are communicated to us in the shortest possible time. If due to one of these errors a reservation is made at the wrong price or with the wrong promotion, we reserve the right to terminate the contract without compensating the customer.


We may not be held liable in the event that compliance with our obligations or those of the transport operator is prevented or affected directly or indirectly by or as a result of a force majeure event or any circumstance beyond our control including, but not limited to, cases such as extreme weather events, natural disasters, terrorism, third party accidents along the transfer itinerary , police checks, extraordinary traffic congestion or strikes.


We monitor flights and in case of arrival flight delay the transport provider will reschedule the shuttle service and you will be picked up at the new arrival time. As far as these general conditions are concerned, we use the definition that IATA uses for the term "flight delay".

If your flight arrives before the scheduled time, we will do our best to relocate you to another vehicle as long as the availability of the transport provider permits. Otherwise, you must wait until the time defined in the reservation.

If for any reason you do not show up at the pick-up point within a reasonable time from the time provided on the transfer voucher, the transportation operator or our Customer Service will attempt to contact you via the mobile phone number you have provided to us.

If this communication is not possible because you have not provided us with a valid number at the time of booking, for not having coverage, for having voicemail activated or for not answering the call, the service will not be provided, the transport operator will be freed from its obligation to provide the service and no amount will be refunded.


We put our utmost effort into ensuring that pick-up times are scrupulously respected but we cannot guarantee them.

If you do not locate the driver of your private transfer upon arrival at the airport, it is your responsibility to contact us via the emergency numbers listed on your transfer voucher. If you do not call us to these numbers and opt for an alternative transfer, the service will not be provided, the transport operator will be freed from your obligation to provide the service and no amount will be refunded. Unused transfers are non-refundable and the costs of an alternative transportation will only be refunded if it has been pre-authorized by a member of our team. If you are authorized to take an alternative transportation, please be sure to obtain and send us a receipt so that our team can review it. Transportation costs related to claims that do not attach valid receipts will not be refunded.

You are responsible for checking the scheduled pick-up time and ensuring that the time resulting from arrival at the airport departure terminal is at least 2 hours in advance of your expected flight departure time.

The transport operator will pick you up and leave you as close as possible to the addresses provided. If access through a regular itinerary is closed for weather reasons, traffic accidents, etc., the transport operator will take, according to his express request, an alternative itinerary to reach the agreed destination; in these cases no additional costs will be generated for you.

All contracted transport services are covered by the liability policy of the transport operator or the company subcontracted by the transport operator.


Vehicles used for private transfers can accommodate at least 1 package or medium suitcase per passenger seat. At the time of booking you must inform us of the luggage to be transported. It is not necessary to declare smaller packages that can be placed on the passenger's footrest such as cameras, bags or small backpacks. The passenger shall be responsible for any costs incurred in case of needing additional vehicles for the carriage of undeclared baggage.

Your acceptance of the contract and the General Conditions shall be deemed to be a short agreement not to include in any case in baggage or personal items objects that contravene the laws of the country in which the service is provided (weapons, etc.) or that may be dangerous to a third party, or animals unless a prior agreement has been reached and transported in a third party suitable container (accompanying guide dogs are generally accepted), or excessive size, weight, expiration or fragility items.

The carriage of baggage and other personal items are at your own risk and in no case will we be liable for any damage or loss. This risk of damage or loss should be covered by the contracting of insurance by the customer prior to the start of the trip.


By entering into this contract you implicitly represent that you are of legal age and are in full use of your mental faculties and that you are therefore able to assume the legal responsibilities arising from this agreement. It is aware of the scope of the services that are the subject of this contract, the information regarding the company and the content of these General Conditions. It also declares that the credit or debit cards you use are owned by you and that you have sufficient funds to cover the amount of the service. You understand that you must notify us as soon as possible of any changes to the data you have provided to us.

The services will be provided in accordance with the information specified in the proof of transfer sent by email. It is your responsibility to provide complete and correct addresses for pick-up and drop-off points at the time of booking. It is also part of your responsibilities to print and review the accuracy of the transfer receipt. If the data contained in the voucher are incorrect you must contact our Customer Service team immediately for rectification. During the booking process, pay special attention to ensuring that all required fields have been filled in correctly. We are not responsible for reservations that are impossible to make and no refunds will be made for such bookings.

We reserve the right not to accept further bookings from a customer who has repeatedly caused a major incident or incidents.


By entering into this contract you tenderly grant the undertaking and the transport operator the right to refuse service to any passenger who, at the discretion of the driver, is under the influence of alcohol or narcotics and to those whose conduct may be considered dangerous to the driver of the vehicle, to third parties or to themselves.

Meals, drinks, tobacco or drugs are not allowed inside the vehicle.


If the service you receive from the carrier does not meet your expectations, you must immediately notify Customer Service and, where possible, at the time of the incident.

Complaints received after the completion of the transport service and which were not notified to us during the course of the transfer may not be accepted as we have not been given the opportunity to provide assistance or intervene in any way. You will find our contact details detailed on the transfer voucher.

Written complaints should be emailed to and reached out to us no later than 28 days after your return date.


Our website and customer service is available in Spanish and English. We pay special attention to the quality of the translation of our website and these General Conditions, but in case of discrepancy the Spanish version is the one that will be considered valid.


Any unlawful use of our website for any purpose is strictly prohibited.


These General Conditions will be governed by current Spanish legislation.

The contract agreed between you and the company will be regulated in accordance with Spanish law.

For any dispute or claim the company and the client, expressly wainning any other law, submit to the courts and tribunals of the city of Las Palmas de Gran Canaria.

If any of the stipulations contained in these Terms of Use are declared illegal, void or declared unforceable by court decision, the remaining provisions shall remain in full force and effect.


The internet user who accesses the website does so anonymously and is not registered by the company. The user maintains his anonymity throughout the process of searching for information on the website and his/her personal data is not recorded at any time.

In response to a request for a transfer service quote from a potential customer, we may ask you for some of your personal data such as email address, phone number or registration on our website. We may also use such data to communicate to you offers that may be of interest to you. At the time the user of the website becomes a customer, we may use the data provided during the booking process to communicate future promotions and offers to you.

By closing a contract with us, you have legally authorized our company to use your personal data for the provision of the requested service, to ensure correct billing of the service and to help us identify future services that may be of interest to you.

If you wish to stop receiving these communications simply send an email request to the